Privacy Policy

How we handle your personal information

Last updated: March 2026

Introduction

KSM Plumbing and Gas ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form or quote request
  • Call or email us about our services
  • Leave a review on our Google Business profile

The personal information we collect may include your name, phone number, email address, suburb, and details about the plumbing services you require.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and service requests
  • Provide quotes for plumbing services
  • Schedule appointments
  • Communicate with you about our services
  • Improve our website and customer service

Contact Form Submissions

When you submit a contact form or quote request on our website, your information is sent directly to our email address ([email protected]). We only use this information to respond to your inquiry and provide the services you request.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website or serving our customers, as long as those parties agree to keep this information confidential.

Your Rights

You have the right to request access to the personal information we hold about you, to request correction of any inaccurate data, and to request deletion of your personal information. To exercise these rights, please contact us using the information below.

Contact Us

If you have any questions about this Privacy Policy, please contact us: